UX Usability Testing Services
Our usability testing services unfold the hidden user challenges and refine digital experiences into seamless, intuitive journeys. With actionable insights, it improves user satisfaction, increases engagement, and accelerates your product’s success.


















Global Reach or Trusted by
From Dubai to California, we collaborate with funded startups, Fortune 500 teams, and innovative founders building the future.

Why Does Your Company Need Usability Testing?
Roadblocks?
Users face challenges hidden without observation
Many users' struggles are invisible. Usability testing resolves these barriers and ensures a smooth experience.
Fewer user drop-offs
Costly Rework?
Post-launch usability flaws waste vital resources
Fixing post-launch errors drains time & budget. Early testing validates user flows while reducing the rework.
Lower rework costs
Poor Retention?
Users' incomplete actions affect product speed
Users abandon products when tasks seem incomplete. Usability testing ensures clarity and long-term retention.
Higher user engagement
How We Help You With Usability Testing
Increase User Satisfaction
Targeted User Insights
Early Issue Resolution
Improved Conversion Rates

Expert Design Team
Find the right solution for you now
UX Usability Testing Process
Step 01
Goal Setting
We define testing objectives and target users to ensure that usability research supports the product goals.
- Identify goals
- Define user personas
- Select testing methods
- Establish success metrics
Step 02
Scenario & Task Creation
Structured, real-world tasks simulate user journeys, we expose frictions in detail and areas for improvement.
- Build real task scenarios
- Reflect critical actions
- Map customer journeys
- Keep tasks measurable
Step 03
Participant Recruitment
We observe and recruit participants in a real scenario who reflect your actual users for authentic results.
- Define demographics
- Apply user screening
- Balance diversity
- Participation consent
Step 04
Test Execution
Users actively interact with the product, while we observe behavior, struggles, and feedback in real-time.
- Run test sessions
- Record reactions
- Identify drop-offs
- Get user feedback
Step 05
Findings & Analysis
Insights derived from user tests and analytics highlight technical usability gaps and prioritize improvements.
- Categorize issues
- Identify pain points
- Validate patterns
- Prioritize fixes
Step 06
Reporting &Suggestions
Our reports are visual, actionable, and implementation-ready, which effectively helps in improving usability
- Deliver audit reports
- Include visuals
- Rank fixes by priority
- Provide a roadmap
Real Work. Real Wins.
Proof that good design drives business — not just dribbble likes.

Web3 Game
Philp
A game of wit, NFT matching & governance rewards. Match the best card for p2e and p2g
Role
UI/UX Design
Scope of work
UX, wireframes, Mobile App design, web view

Health Care
ethizo Provider
ERP healthcare solution for some of the top US hospitals
Role
Product Design
Scope of work
UX, wireframes, high-fidelity UI

Mall tech
The Dubai Mall
The most visited retail and lifestyle destination in the world.
Role
Product Design
Scope of work
Design System, Reskin the Dubai Mall application, high-fidelity UI
What We Do in the Usability Testing Process?
We optimize your digital product to meet user expectations and achieve business outcomes with targeted design improvements.
Define Objectives
We clarify testing goals and identify essential user tasks, ensuring testing focuses on interactions that matter most to success.
Recruit Participants
Conduct Scenarios
Participants engage with realistic scenarios, revealing authentic usability issues through natural product interaction.
Collect the Data
We gather both measurable data and detailed feedback to provide a complete picture of user behavior, interaction, and expectations.
Advise Changes
We translate findings into practical recommendations that address issues, optimize usability, and enhance its user satisfaction.
Industry expertise across globally
E - Commerce
Edu-Tech
Fintech
Corporate
Health Tech
SaaS Application
What Our Partners Say When the Zoom Call Ends.
Honest words from founders, builders, and bold teams we've helped grow.

Dot2Shape developed and presented all deliverables outlined in the scope of work, effectively incorporating client input and packaging deliverables in practical, usable formats. The team completed tasks professionally, responsively, and on time, with work sessions, progress reports, and invoices.
Gregg Oldfield

Dot2Shape’s work led to a significant improvement in user engagement and conversion rates. The team delivered the project on time and responded promptly to questions and requirements. They maintained clear communication, provided regular updates, and solved problems proactively.
Jaume Rey
Co-Founder, NEXIONA

Dot2Shape delivered a brand identity that resonated with end customers. The team dedicated time to understanding the client’s business, values, and target audience. They also showcased efficient and well-organized project management, enabling them to deliver on time and respond promptly to concerns.
Stephen Minasvand

Dot2Shape delivered a rock-solid and reliable design system that was a big win for the client in several ways. The team was responsive, delivered on time, and presented good ideas. Dot2Shape’s work was perfect, and their responsiveness, quality of work, and transparent communication stood out.
Phillip Driver

Dot2Shape’s work is thoughtful, and the client has seen 45% more interesting content. The team truly cares about the client, their customers, and the organization. The team has met deadlines and stayed within the budget, ensuring they meet their expectations. They have weekly meetings and use email.
Leon Alkalai

Dot2Shape’s delivered a new brand for the client that received positive feedback from existing and potential customers. The team communicated consistently by providing regular updates and replying quickly. Overall, the team’s professionalism and attitude led to an efficient and successful process.
Chris George

Dot2Shape’s work met the end client’s expectations. The team delivered high-quality results on time, remained highly responsive throughout the engagement, and maintained communication via virtual meetings and email.